Refund policy

This policy explains when Bednal Limited ("we", "us"), trading as Producticity, refunds purchases made on Producticity. It forms part of our Terms of service. If you are a consumer, nothing in it affects your statutory rights.

Cancelling within 14 days

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you 14 days to cancel an online purchase without giving a reason. [CONFIRM: when the 14 days start for each kind of thing you sell, e.g. the day after the order for services, the day after delivery for goods.]

To cancel, email support@producticity.app with your order reference, or use [CONFIRM: in-app cancellation, if any]. We refund you within 14 days of receiving your cancellation, to the card you paid with. [CONFIRM: whether you deduct anything, e.g. for goods returned used.]

Digital content supplied straight away

[CONFIRM: keep this section only if you sell digital content that is not on a tangible medium (downloads, unlocks, generated content).]

When you buy digital content that we start supplying immediately, we ask you at checkout to agree that supply starts straight away and to acknowledge that you lose your right to cancel once it has started. If you don't give that consent, [CONFIRM: what happens, e.g. we can't supply it until the cancellation period ends, or the purchase can't be completed].

You still have your rights under the Consumer Rights Act 2015 if the content is faulty, not as described or doesn't work as it should: tell us at support@producticity.app and we will repair or replace it or, where that isn't possible, refund you. [CONFIRM]

Services that start during the cancellation period

[CONFIRM: keep this section only if you sell services.] If you ask us to start a service within the 14 days and then cancel, we may keep a proportionate amount for what we supplied before you cancelled. [CONFIRM how that is worked out.]

Subscriptions

[CONFIRM: keep this section only if you sell subscriptions.] You can cancel a subscription at any time in [CONFIRM: Account › Billing]; it stays active until the end of the period you have paid for. [CONFIRM: refunds of the first payment or annual renewals within 14 days, and any deduction for use.]

Payments we take by mistake

If we charge you twice for the same thing or can't deliver what you paid for, we refund the payment in full. [CONFIRM: whether this is automatic.]

Faulty goods or services

[CONFIRM: your remedies for faulty goods or services under the Consumer Rights Act 2015, and how to claim them.]

How refunds are paid

Refunds go back to the original payment method. Card refunds usually take [CONFIRM 5 to 10] working days to reach your account after we issue them. Amounts paid from a wallet balance or credits are returned to that balance [CONFIRM].

Contact

Questions about a refund: support@producticity.app. Bednal Limited, Unit 4 Clifford Court, Cooper Way, Carlisle, CA3 0JG. Registered in England and Wales, company number 12582198.